Current dispatch time 5 - 7 business days
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Please be aware as oak is a natural product, each piece does vary with regards to: cracks, knots, colour and grain pattern. Beams sizes are approximate to +/- 5mm. Some beams may have small areas of pin holing which further adds to the rustic effect, we will treat these beams with anti infestation solution. All of our oak beams are well air dried ensuring minimal movement once installed in your home. As your beam adjusts to your room temperature further cracks may appear only adding to the character. This is nothing to worry about. Please note that none of the above can be treated as defects.
Oak Beams are a combustible material. It is important the the beam is positioned a safe distance away from stoves, flues and other heat sources in line with building and HETAS regulations. Installing a beam to close to a heat source may cause excessive cracking and be unsafe.
We use a number of different courier partners in order to offer you the best possible service. UK Mainland delivery for beams and oak shelves starts at £10 +VAT. UK Mainland delivery for pine shelves start at £5+VAT. An accurate delivery cost will be calculated at checkout.
Once an order is received we’ll try our utmost to complete your order and have it packaged, ready for delivery within a week. During busy periods this may be longer. If you have a deadline please get in touch with us to check our lead time.
After quality checks are carried out, your item is professionally packaged. We take great care packaging your item so we have a very low damage rate. Most of our oak beams are packaged in heavy duty custom made cardboard boxes offering exceptional protection against knocks and drops.
Once we have arranged your delivery with our courier we will update you to let you know your item is on its way with tracking information. Unless your item is particularly large we will always send your item on a 24-hour service (weekdays only) with either DHL or DX if we are delivering to UK Mainland. A signature is required unless we are given specific instructions to leave your item in a safe place. If you are not available at the time of delivery the courier will attempt to leave the item with a neighbour. Delivery is usually made between 8:00am and 6:00pm.
Please note, during busy periods and exceptions such as weather, and incorrect addresses, we cannot guarantee your delivery will be the next day. Please leave as much additional information as you can to ensure the successful delivery of your order. Unless you leave us a note specifying otherwise, we will dispatch your order as soon as it is ready. If you need delivery to be on a specific day or would like us to get in touch with you to arrange a suitable delivery day then please leave us a note in the checkout.
Pallet deliveries start from £50 + vat, please use the postage calculator in checkout to get an accurate pallet delivery cost.
Once an order is received we will be in touch to arrange a delivery date in the next few days.
We ship pallets through the Fortec Pallet network using their express service where possible. Some postcodes we may only be able to offer economy shipping.
The courier is contracted to offer kerbside delivery only. The pallet will be off-loaded via tail lift, this can only be done if there is adequate access of at least 10m, sufficiently wide (2.8m min), free of obstacles and reasonably level. Pallet trucks cannot be operated on gravel or soft ground.
It is very important that the goods are checked upon arrival and delivery paperwork signed.
Please get in touch with us for an accurate delivery cost for structural oak beams. Due to the huge variation in delivery charges, we quote delivery for each individual order. Depending on the size of the order we’ll aim to dispatch structural beam orders within 3 working days.
Depending on the size and quantity of beams we use a few specialist couriers in order to get you the best deal. We can deliver beams up to 6m in length anywhere in the UK at very competitive prices. Beams over 2.5m can’t be tail lifted off the wagon so offloading needs to be arranged by the client.
Delivery to these areas may be subject to additional delivery charges which are automatically applied in the checkout.
What is your returns policy?
We accept returns within 14 days of receiving delivery. Please send us an email to start the returns process. Returns are organised and paid for by the customer and the shipping charge is none refundable. Returns will not be accepted where an item has been used or installed. We cannot accept any responsibility for the incorrect installation or damaged caused during the installation process.
How long will it take for my order to be dispatched?
Our typical dispatch time is 5-10 working days however this is a guide only, dispatch time may increase during busy periods or if you have ordered a bespoke product. We advise customers to wait until they have received the item before making arrangements with fitters. Our current dispatch time will be shown in the checkout.
Bespoke and made to measure items.
Most of our products are available in bespoke sizes, we supply beams, shelves and worktops in most sizes. If you don’t see the size you require just get in touch and we’ll let you know if we can help.
Where does your oak come from?
We source all of our oak from various sawmills in Europe. We’ve built up strong relationships with our suppliers who can guarantee fantastic quality.
How do I order?
You can place your order in our online shop. Or if you’d rather pick up the phone and give us a call we can take orders over the phone.
Do you offer discount for large orders?
Yes, we can offer great prices on large orders. Please get in touch and request a quote. We can also offer discount for trade customers. Please note, our PSE beams are already set a trade prices.
Do you have a showroom?
Yes, feel free to pop in to our showroom. we have a variety of fully finished beams beams on show which can be taken away the same day.
How accurate are the dimensions?
We work to a tolerance of +/- 5mm.
Can I fit my beam straight away?
We advise letting your beam to acclimatise to room temperature for around 2 weeks prior to installation. It should be taken out of the packaging while doing this to let it breathe.
How do I keep my oak beam looking at it’s best?
PSE beams will need sanding before applying the finish. We recommend either a Danish Oil or Wax Polish. Do not use cleaning products on the beams.
Will my beam crack once it’s installed?
Your beam may already have surface cracks which are to be expected as oak is a natural product. Once installed in a central heated house further cracks may develop which is considered completely normal and part of the charm. We recommend storing your beam for 2 weeks in your house prior to installation. Please also remove the beam from the box while it is acclimatising to the room. If installing above a wood burning stove we recommend gradually increasing the temperature slowly over a period of 2 weeks or so which will minimise movement.
Can you guarantee the beam/shelf will look like the pictures advertised?
As oak is a natural product is is impossible for colours to be a complete match each time. Oak also varies in regards to knots, grains and cracks. Each piece is unique to you and your home.
I don’t want any cracks!
Although you could specify for us to select a beam with no cracks, we can not guarantee this. It depends on the stock we have available. If we do find a beam with no cracks, we can not guarantee that it will not crack once installed. It is typical for air-dried beams to crack and move slightly overtime. If you are looking for a beam that does not crack at all then take a look at our kiln dried oak beam.