FAQS

Read our most frequently asked questions...

RETUNRS & DELIVERY

Do you offer returns?

We accept returns within 14 days of receiving delivery for standard sizes items on our website. Please send us an email to start the returns process. Returns are organised and paid for by the customer and any shipping charge is none refundable.

Returns will not be accepted where an item has been used or installed. We can not accept returns for items which have been altered such as switching the orientation and cutting to length. We cannot accept any responsibility for the incorrect installation or damaged caused during the installation process.

How long will not take for my item to be dispatched?

Our typical dispatch time varies depending on the type of product purchased.

Our dispatch time for beams and shelves is currently 3-6 working days and 1-2 weeks for furniture however this is a guide only, dispatch time may increase during busy periods or if you have ordered a bespoke product. We advise customers to wait until they have received the item before making arrangements with fitters.

An up to date estimated dispatch time can be found in the checkout and order confirmation. We will keep you updated throughout the process; you will receive an update once your order is in production and once your order has been shipped with tracking details.

If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.

SIZING QUERIES

Do you offer bespoke sizes?

Most of our products are available in bespoke sizes, we supply beams, shelves and worktops in most sizes. If you don’t see the size you require just get in touch and we’ll let you know if we can help.

How accurate are the dimensions?

We work to a tolerance of +/- 5mm.

FINISHING

Can I have a beam with no cracks?

Although you could specify for us to select a beam with no cracks, we can not guarantee this. It depends on the stock we have available. If we do find a beam with no cracks, we can not guarantee that it will not crack once installed. It is typical for air-dried beams to crack and move slightly overtime. If you are looking for a beam that does not crack at all then take a look at our kiln dried oak beam.

Are the beams and shelves waterproof?

Our beams and shelves are not waterproof but they are water repellent. Coasters should be used when placing cups or vases on our products to avoid marks and stains. Any spillage should be wiped away immediately. Mantels and shelves should be wiped down with a dry duster only as cleaning products can harm the finish.

Can you guarantee the beam/shelf will look like the product advertised?

As oak is a natural product is is impossible for colours to be a complete match each time. Oak also varies in regards to knots grains and cracks. Each piece is unique to you and your home.

Will my beam crack once installed?

Your beam may already have surface cracks which are to be expected as oak is a natural product. Once installed in a central heated house further cracks may develop which is considered completely normal and part of the charm. We recommend storing your beam for 2 weeks in your house prior to installation. Please also remove the beam from the box while it is acclimatising to the room. If installing above a wood burning stove we recommend gradually increasing the temperature slowly over a period of 2 weeks or so.

How can I keep my beam looking its best?

You will not need to apply any additional finish to your beam straight away. Your beam may dull down slightly with age. To keep your beam looking new you can apply a small amount of wax polish or danish oil. Do not use cleaning products on the beams. Use a dry duster.

FITTING

How do I fit my beam or shelf using the brackets supplied?

Each order comes with fitting instructions and fixings (Except 7.5″x5.5″ beams). You can also select the installation tab on each product where you can find detailed instructions on how to fit your beam or shelf. If you need any further advice please don’t hesitate to get in touch.

Oak Beams are a combustible material and are not fire treated. For this reason it is important that beams are installed at a safe distance away from the stove and flue pipe as per HETAS and building regulations.

Can I fit my beam straight away?

We advise letting your beam to acclimatise to room temperature for around 2 weeks prior to installation. It should be taken out of the packaging while doing this to let it breathe.

Which side are the fixings positioned?

Unless otherwise stated we drill the holes to accept the concealed brackets/fixings in the largest face. For example a 5.5”x3.5” beam will have the holes machined in a 5.5” side. We can of course machine the holes in the smaller side. Just add a note in the checkout confirming your requirements. Please note, by doing this the beam will be none returnable. Beams with corbels are often the opposite way around.

Can I fit my beam to a plasterboard wall?

It is possible to fit your beam to a plasterboard wall if you can locate the timber uprights however it is best to fit your beam to a brick or breeze block wall. If this isn’t possible, we would recommend a beam no larger than 3.5" deep. Plasterboard screws can be used in conjunction with keyhole brackets machined into the back of the beam. Hollow wall actors are available from DIY stores such as ScrewFix. We can leave the beams without any pre-drilled holes so that you can add these on site in your preferred location.

For more fitting enquiries, don't hesitate to get in touch.

Can I fit my shelf to a plasterboard wall?

We have a range of shelves suitable for fitting directly to plasterboard walls between 9-15mm thick. If you need to fit shelves to a plasterboard wall make sure you purchase the correct product... you will find "for plasterboard walls" in the title)

For more fitting enquiries, don't hesitate to get in touch.

Can I fit my shelves in a bathroom?

Although our shelves can be used in a bathroom, they are not waterproof. They are water repellent but we recommend wiping spillages away straight away.

ORDERING

Do you have a showroom?

Yes, feel free to pop in to our showroom. we have a variety of beams, shelves, furniture and beds on show, many of which can be taken away the same day!

How do I order?

You can place your order in our online shop. Or if you’d rather pick up the phone and give us a call we can take orders over the phone.

For more bespoke orders, send us an email and we will get back to you with a quote. We can send invoices over for payment or take payment over the phone.

SUSTAINABILITY

Where does you oak come from?

We source all of our oak from various sawmills in Europe. We’ve built up strong relationships with our suppliers who can guarantee fantastic quality.

What is your eco-policy?

We have a range of sustainable practises which we have developed over the years.

You can read our eco policy here.

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