Our typical dispatch time is 5-10 working days however this is a guide only, dispatch time may increase during busy periods or if you have ordered a bespoke product. We advise customers to wait until they have received the item before making arrangements with fitters.
An up to date estimated dispatch time can be found in the checkout and order confirmation. We will keep you updated throughout the process; you will receive an update once your order is in production and once your order has been shipped with tracking details.
If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.
Each order comes with fitting instructions (Except 7.5″x5.5″ beams). You can also select the installation tab on each product where you can find detailed instructions on how to fit your beam or shelf. If you need any further advice please don’t hesitate to get in touch.
Oak Beams are a combustible material and are not fire treated. For this reason it is important that beams are installed at a safe distance away from the stove and flue pipe as per HETAS and building regulations.