Refund policy

Returns, Replacements or Refunds

We accepts returns for beams and shelves ordered via our website providing no bespoke requests have been made such as cutting to length, and changing which side the fixings are positioned in. We do not accept returns for worktops, window sills and basin shelves or any of our lacquered products.

Any cancellations for beams and shelves must be confirmed via email and returned to us within 30 days of receiving delivery of the goods. You will be responsible for returning the goods (unused) in original packaging with original paperwork at your own cost. It is your duty to take reasonable care to ensure the goods are returned back to us undamaged. Full refunds will not be issued if undue care or attention has lead to damage in transit. Please note, we do not accept returns for items with bespoke requests such as cutting to length, and changing which side the fixings are positioned in. We do not accept returns for worktops, window sills and basin shelves and lacquered products.

For orders delivered with our standard couriers (currently Parcelforce and DX) in the event that your item is delivered damaged we will replace your item at no additional cost to you, regardless of how you signed for the delivery however we must be informed of the damage via email within 14 days of receiving delivery of the goods. You will need to be available for the courier to exchange your item. This is the only event we will offer an exchange service. We will work with you and give you a number of options in order to find the best possible solution. Please note we can not offer exchanges or accept returns if the item is used or been installed.

If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.

For pallet deliveries the item/s must be inspected at the time of delivery. If anything is damaged it must be signed for as damaged. Please inform us via email immediately after receiving any damaged goods as well as signing for as damaged.

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.