ICE Rustic Light Brushed Extreme Matt Oiled White Grain Engineered Oak Flooring

Standard Parcel Delivery (beams, shelves, wood finishes)

UK mainland delivery is £10+VAT, Additional charges may apply to Scottish Highlands and Islands.

Once an order is received we’ll try our utmost to complete your order and have it packaged, ready for delivery within a week. During busy periods this may be longer. If you have a deadline please get in touch with us to check our lead time.

After quality checks are carried out, your item is professionally packaged. We take great care packaging your item so we have a very low damage rate. Most of our oak beams are packaged in heavy duty custom made cardboard boxes offering exceptional protection against knocks and drops.

Once we have arranged your delivery with our courier we will update you to let you know your item is on its way with tracking information. Unless your item is particularly large we will always send your item on an overnight or 24 hour service with either UK Mail or DX if we are delivering to UK Mainland. A signature is required unless we are given specific instructions to leave your item in a safe place. If you are not available at the time of delivery the courier will attempt to leave the item with a neighbour. Delivery is usually made between 8:00am and 6:00pm.

Please note, during busy periods and exceptions such as weather, and incorrect addresses, we cannot guarantee your delivery will be the next day. Please leave as much additional information as you can to ensure the successful delivery of your order. Unless you leave us a note specifying otherwise, we will dispatch your order as soon as it is ready. If you need delivery to be on a specific day or would like us to get in touch with you to arrange a  suitable delivery day then please leave us a note in the checkout. 

Pallet Deliveries (bricks, hearths, wood burning stoves)

Pallet deliveries start from £50 + vat, please use the postage calculator to get an accurate pallet delivery cost.

Once an order is received we will be in touch to arrange a delivery date in the next few days. If you have ordered several items we will combine the items on one consignment to save you additional delivery charges.

We ship pallets through the Fortec Pallet network using their express service where possible. Some postcodes we may only be able to offer economy shipping.

The courier is contracted to offer kerbside delivery only. The pallet will be off-loaded via tail lift, this can only be done if there is adequate access of at least 10m, sufficiently wide (2.8m min), free of obstacles and reasonably level. Pallet trucks cannot be operated on gravel or soft ground.

It is very important that the goods are checked upon arrival and delivery paperwork signed.

Structural Beams

We always recommend getting in touch with us prior to ordering Structural Oak Beams. Due to the huge variation in delivery charges we quote delivery for each individual order. Depending on the size of the order we’ll aim to dispatch structural beam orders within 5-10 working days.

We will work with our customers to try and find the most effective and affordable solution for your project. If it is clearly not feasible purchasing from us and there is a better option, we will let you know! For example: if you live in Wales and you wish to purchase a single 5m beam, we are most likely not going to be price competitive due to the delivery charges.

Once an order has been placed and completed, we will e-mail photo’s of the completed order for your approval before delivery for your peace of mind.

Depending on the size and quantity of beams we use a few specialist couriers in order to get you the best deal. We can deliver beams up to 6m in length anywhere in the UK at very competitive prices. Beams over 2.5m can’t be tail lifted off the wagon so offloading needs to be arranged by the client. Usually a few strong men will be sufficient.

Highlands and Islands

Delivery to these areas may be subject to additional delivery charges which are automatically applied in the checkout.