What is your returns policy?
We accept returns within 14 days of receiving delivery. Just post the item back to us and we’ll refund you. Please include your order number and name so we can process the return efficiently. The shipping charge will not be refunded unless the item is damaged. Returns will not be accepted where an item has been used or installed. We cannot accept any responsibility for the incorrect installation or damaged caused during the installation process.
How long will it take for my order to be dispatched?
Our typical dispatch time is 5-10 working days however this is a guide only, dispatch time may increase during busy periods or if you have ordered a bespoke product. We advise customers to wait until they have received the item before making arrangements with fitters.
An up to date estimated dispatch time can be found in the checkout and order confirmation. We will keep you updated throughout the process; you will receive an update once your order is in production and once your order has been shipped with tracking details.
If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.
Bespoke and made to measure items.
Most of our products are available in bespoke sizes, we supply beams, shelves and worktops in most sizes. If you don’t see the size you require just get in touch and we’ll let you know if we can help.
Where does your oak come from?
We source all of our oak from various sawmills in Europe. We’ve built up strong relationships with our suppliers who can guarantee fantastic quality.
How do I order?
You can place your order in our online shop. Or if you’d rather pick up the phone and give us a call we can take orders over the phone.
Do you offer discount for large orders?
Yes, we can offer great prices on large orders. Please get in touch and request a quote. We can also offer discount for trade customers.
Do you have a showroom?
We trade exclusively online which is why our prices are so competitive. We’ve worked hard to fill our website full of useful info and photos to give you the best online shopping experience possible. You are more than welcome to visit our workshop by appointment.
How accurate are the dimensions?
We work to a tolerance of +/- 5mm.
How do I fit my beam or shelf using the concealed brackets supplied?
Each order comes with fitting instructions (Except 7.5″x5.5″ beams). You can also select the installation tab on each product where you can find detailed instructions on how to fit your beam or shelf. If you need any further advice please don’t hesitate to get in touch.
Oak Beams are a combustible material and are not fire treated. For this reason it is important that beams are installed at a safe distance away from the stove and flue pipe as per HETAS and building regulations.
Can I fit my beam straight away?
We advise letting your beam to acclimatise to room temperature for around 2 weeks prior to installation. It should be taken out of the packaging while doing this to let it breathe.
How do I keep my oak beam looking at it’s best?
You will not need to apply any additional finish to your beam straight away. Your beam may dull down slightly with age. To keep your beam looking new you can apply a small amount of wax polish or danish oil. Do not use cleaning products on the beams. Use a dry duster.
Will my beam crack once it’s installed?
Your beam may already have surface cracks which are to be expected as oak is a natural product. Once installed in a central heated house further cracks may develop which is considered completely normal and part of the charm. We recommend storing your beam for 2 weeks in your house prior to installation. Please also remove the beam from the box while it is acclimatising to the room. If installing above a wood burning stove we recommend gradually increasing the temperature slowly over a period of 2 weeks or so.
Which side is the concealed bracket holes positioned?
Unless otherwise stated we drill the holes to accept the concealed brackets/fixings in the largest face. For example a 5.5”x3.5” beam will have the holes machined in a 5.5” side. We can of course machine the holes in the smaller side. Just add a note in the checkout confirming your requirements. Beams with corbels are often the opposite way around.
Can I fit my beam to a plasterboard wall?
It is possible to fit your beam to a plasterboard wall if you can locate the timber uprights however it is best to fit your beam to a brick or breeze block wall. If this isn’t possible, we would recommend a fascia beam no larger than 5.5″x2.5″. Plasterboard screws can be used in conjunction with keyhole brackets machined into the back of the beam. We can leave the beams without any pre-drilled holes so that you can add these on site in your preferred location.
Can I fit my shelf to a plasterboard wall?
We now have a range of shelves available that come complete with fixing suitable for plasterboard walls up to 15mm thick. You can check out the full range here.
Can you guarantee the beam/shelf will look like the pictures advertised?
As oak is a natural product is is impossible for colours to be a complete match each time. Oak also varies in regards to knots grains and cracks. Each piece is unique to you and your home.
I don’t want any cracks!
Although you could specify for us to select a beam with no cracks, we can not guarantee it will not crack once installed. It is typical for air-dried beams to crack and move slightly overtime. Beams with a lot of cracks are usually a good indication of a very dry beam. If you are looking for a beam that does not crack at all then take a look at our kiln dried oak beam.
Are the beams/shelves waterproof?
No, the wax and stains we use are not waterproof. Coasters should be used when placing cups or vases on our products to avoid marks and stains. Any spillage should be wiped away immediately. Mantels and shelves should be wiped down with a dry duster only.
Can I use the shelves in a bathroom?
Although our shelves can be used in a bathroom, they are not waterproof. We can supply an additional water-resistant finish on our kiln dried oak shelves for an additional cost which will protect the shelves further in damp conditions. This is not completely waterproof so water should still be wiped away but the shelves will be much more durable.