DX FREIGHT

It is vitally important for us to ensure that robust procedures are in place to support the health and wellbeing of everyone and therefore, would like to also take this opportunity to update you on our temporary revised delivery procedures:

-If a proof of delivery is required, wherever possible, our driver will place the items on the recipient’s doorstep/Goods Inwards area, ring or knock the door as appropriate and then, where safe to do so, retreat 2 metres away.

-Once the door is opened and/or the driver acknowledged, our driver will confirm and enter the recipient’s name and endorse with ‘CV’ (Coronavirus) in the signature field.

-The ‘CV’ endorsed signature will then be classed as a successfully completed contactless delivery.

-Recipients will still have the opportunity at point of delivery to highlight any damaged or missing item(s) and have this information noted against the proof of delivery (POD).

-The POD will be classed as a clear signature (even when signed ‘CV’) unless endorsed otherwise.

DHL

Deliveries to homes are essential during this period, and we take this responsibility extremely seriously. During these particularly challenging times, the well-being of our customers, our people and our communities is of paramount importance

-‘Accepted at Delivery Point’ is now our standard offering to minimise physical contact between our drivers and members of the public.

-On arrival at the delivery address, our driver will knock or ring the bell and will then step away to a safe distance. The driver will ask for their name, record ‘Accepted at Delivery Point’ into their scanner and take a photo of the premises confirming delivery.

-Our ServicePoint nationwide network of local convenience stores remains fully operational for consumers who wish to collect their parcel from their local ServicePoint. We recognise that essential and key workers require a way to receive parcels when they are not at home, and our network provides this flexibility.

-We will continue to review our delivery and collection processes through these challenging times and will keep everyone updated.